Any order over $150 shipping to the contiguous United States ships free. Orders under $150 will ship for a simple, flat fee of $10.99. All of our products ship via UPS Ground from Phoenix, AZ, and should arrive to you within 5 – 8 business days. If you wish to have expedited service, you may select our premium shipping option at checkout to receive your purchase faster.

We are pleased to ship our products to any street address in the contiguous United States. If you are interested in placing an order that will ship to Hawaii, Alaska, Puerto Rico, or a US Territory, please select your preferred shipping option during check out. If you have any questions, please send us a note at for assistance before placing your order.

Absolutely! We would be delighted to ship your Soung Inspired product anywhere in the world. International shipping rates will be calculated at checkout based on your order weight, dimensions and destination. Our preferred international freight carriers are UPS and DHL. They will usually deliver an order anywhere in the world in about a week. As a reminder, any import duties or customs requirements are the customer’s responsibility. All international orders are final.

Once your order has shipped, it will reach you in about 5 to 8 business days with our economy ground shipping provided by UPS. If you’d prefer to receive your order sooner, you may select our premium shipping option at checkout.

Definitely! During the checkout process, please select your preferred shipping option. The amount for expedited shipping will be automatically calculated into your order total. Please note that any orders placed on weekends or holidays will be processed when we’re back in the office. Please feel free to email us at if you have any questions.

We’re so sorry to hear that. We stand behind our products and guarantee the quality and unique aspects of each individual item we sell. Each shipment is carefully packaged to ensure safe transport. If your item has arrived damaged or defective, please report the issue to us at within 48 hours of receiving the package. In your email, please include photos of the damaged product, the contents of the box, and the shipping box itself. You may choose to receive a refund issued to your account or shipped a replacement. *Please note we are not responsible for lost or stolen items once delivered. You may however, file a claim with the shipping carrier.

We happily accept all major credit cards through our secure processing system via Shopify Payments. We also welcome purchases by PayPal Express Checkout.

You may contact us at any time via and a member of our team would be happy to assist you! Since we are a small team and an e-commerce based brand, email is our preferred method of communication. We will prioritize all inquiries received via email.

If you are not completely satisfied with your purchase, you may return it within 15 days by contacting us at To avoid the hassle and expense of a return, please reach out to for additional photos of an item or to ask specific questions about its details prior to placing your order and we would be more than happy to provide you with more information. If an item must be returned, all items received must be returned in original condition. We will not issue a refund for an item shipped back to us that has broken due to inefficient packaging.

When a return occurs, we will initiate the return process and send you a prepaid shipping label that will be deducted from your refund. Please contact us before mailing the product back to us. Shipping charges are non-refundable. Any taxes charged will be refunded in accordance with state laws. Please note all pre-orders and international orders are final-sale and not eligible for refunds or returns. We will issue your refund as soon as we receive the return. Refunds are issued in the same form as the initial payment. Sometimes it can take up to 3 weeks to see the credit in your account, depending on the form of payment. For more details on how long your refund may take to post, please contact your payment provider.

All items marked final sale or are marked as not-returnable are not refundable or exchangeable. Pre-orders as well as items such as candles and incense and international orders are final and not eligible for returns or exchanges.

We are happy to accept exchanges on all purchases. Please contact us at to begin the exchange process. All items being returned for exchange must be returned in original condition. All exchanges must be completed within 15 days of receiving your order. Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer.