RETURNS, REFUNDS & EXCHANGES
WHAT IS YOUR RETURN AND REFUND POLICY?
If you are not completely satisfied with your purchase, you may return it within 15 days by contacting us at info@sounginspired.com. To avoid the hassle and expense of a return, please reach out to info@sounginspired.com for additional photos of an item or to ask specific questions about its details prior to placing your order and we would be more than happy to provide you with more information. If an item must be returned, all items received must be returned in original condition. We will not issue a refund for an item shipped back to us that has broken due to inefficient packaging.
When a return occurs, we will initiate the return process and send you a prepaid shipping label that will be deducted from your refund. Please contact us before mailing the product back to us. Shipping charges are non-refundable. Any taxes charged will be refunded in accordance with state laws. Please note all pre-orders and international orders are final-sale and not eligible for refunds or returns. We will issue your refund as soon as we receive the return. Refunds are issued in the same form as the initial payment. Sometimes it can take up to 3 weeks to see the credit in your account, depending on the form of payment. For more details on how long your refund may take to post, please contact your payment provider.
All items marked final sale or are marked as not-returnable are not refundable or exchangeable. Pre-orders as well as items such as candles and incense and international orders are final and not eligible for returns or exchanges.
WHAT IS YOUR EXCHANGE POLICY?
We are happy to accept exchanges on all purchases. Please contact us at info@sounginspired.com to begin the exchange process. All items being returned for exchange must be returned in original condition. All exchanges must be completed within 15 days of receiving your order. Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer.