SHIPPING + ORDERING
CAN YOU TELL ME MORE ABOUT YOUR FREE SHIPPING POLICY?
Any order over $150 shipping to the contiguous United States ships free. Orders under $150 will ship for a simple, flat fee of $10.99. All of our products ship via UPS Ground from Phoenix, AZ, and should arrive to you within 5 – 8 business days. If you wish to have expedited service, you may select our premium shipping option at checkout to receive your purchase faster.
WHERE DO YOU SHIP?
We are pleased to ship all Soung Inspired products to any street address in the contiguous United States. If you are interested in placing an order that will ship to Hawaii, Alaska, Puerto Rico, or a US Territory, please select your preferred shipping option during check out. If you have any questions, please send us a note at info@sounginspired.com for assistance before placing your order.
CAN I PLACE AN INTERNATIONAL ORDER?
Absolutely! We would be delighted to ship your Soung Inspired product anywhere in the world. International shipping rates will be calculated at checkout based on your order weight, dimensions and destination. Our preferred international freight carriers are UPS and DHL. They will usually deliver an order anywhere in the world in about a week. As a reminder, any import duties or customs requirements are the customer’s responsibility. All international orders are final.
WHEN WILL I RECEIVE MY ORDER?
Once your order has shipped, it will reach you in about 5 to 8 business days with our economy ground shipping provided by UPS. If you’d prefer to receive your order sooner, you may select our premium shipping option at checkout.
CAN I EXPEDITE MY ORDER?
Definitely! During the checkout process, please select your preferred shipping option. The amount for expedited shipping will be automatically calculated into your order total. Please note that any orders placed on weekends or holidays will be processed when we’re back in the office. Please feel free to email us at info@sounginspired.com if you have any questions.
THE PIECE I WANT IS SOLD OUT. WHEN WILL IT BE AVAILABLE?
The availability of each piece varies on a number of factors including the length of the handmade process, the artisan’s availability, their location, and the season. We do our best to keep all of our products in stock but sometimes things are more popular than we’ve anticipated. If you’re looking for something specific that has gone out of stock, feel free to send us an email at info@sounginspired.com. We would love to recommend a great alternative that we know you’ll love.
WHAT IF MY PRODUCT ARRIVES DAMAGED?
We’re so sorry to hear that. We stand behind our products and guarantee the quality and unique aspects of each individual item we sell. Each shipment is carefully packaged to ensure safe transport. If your item has arrived damaged or defective, please report the issue to us at info@sounginspired.com within 48 hours of receiving the package. In your email, please include photos of the damaged product, the contents of the box, and the shipping box itself. You may choose to receive a refund issued to your account or shipped a replacement. *Please note we are not responsible for lost or stolen items once delivered. You may however, file a claim with the shipping carrier.